A process collection methodology towards TDABC costing optimization of IT services: a case study in an Ecuadorian university

According to Egoeze, Misra, Maskeliūnas, & Damaševičius (2018), the application of ICT in higher education has empowered universities to work towards the optimization of teaching and learning processes, research, administrative management and communication. After the process collection, assessment of the information is crucial. [...]to assess the efficiency, reliability and adaptation of processes and procedures, as part of IT service operation, it is necessary to be guided by a framework that provides best management practice (IT Service Management, 2011). In other words, ITIL aims to give value to the services providers and customers. [...]ITIL service operation describes the processes and tools to optimize the utilization capacity and improve managerial decision making (IT Service Management, 2011). Commitment to team prosperity and shared goals are key attributes for successful teamwork (Tarricone & Luca, 2002). [...]having the consent and cooperation of the employees of the targeted IT department or organization is crucial for the success of the methodology application.