Review of patient-reported type 2 diabetes service quality

Review of patient-reported type 2 diabetes service quality

A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with t...

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Veröffentlicht in:Australian health review 2008-02, Vol.32 (1), p.23-33
Hauptverfasser: Tabrizi, Jafar S, Wilson, Andrew J, Coyne, Eleanor T, O'Rourke, Peter K
Format: Artikel
Sprache:eng
Schlagworte:
Australia
Australians
Care and treatment
Clinical outcomes
Confidentiality
Delivery of Health Care - standards
Diabetes
Diabetes Mellitus, Type 2
Diagnosis
Disease
Health administration
Health aspects
Health care access
Medical records
Medical treatment
Methods
National Health Programs
Non-insulin-dependent diabetes
Patient Satisfaction
Performance evaluation
Qualitative research
Quality improvement
Quality of care
Quality of service
Research Design
Self report
Studies
Type 2 diabetes
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Zusammenfassung:A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy. (author abstract)
ISSN:0156-5788
1449-8944
DOI:10.1071/AH080023