The evolution of quality in the US health care industry: an old wine in a new bottle

Explores the evolution of the quality issue within the health care industry and also the significance of quality in the health industry along with the historical origins of quality management. Reviews applications of total quality management in the health care industry along with implementation issu...

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Veröffentlicht in:	International journal of health care quality assurance 1996, Vol.9 (3), p.11-19
Hauptverfasser:	Asubonteng, Patrick, McCleary, Karl J, Munchus, George
Format:	Artikel
Sprache:	eng
Schlagworte:	Awards & honors Costs Customer satisfaction Delivery of Health Care - organization & administration Delivery of Health Care - trends Education Health administration Health care Health care industry Health maintenance organizations HMOs Human resources International organizations Japan Kaizen Leadership Management Audit Management theory Models, Organizational Organizational Culture Organizational Innovation Outcome Assessment (Health Care) Philosophy Quality Assurance, Health Care - trends Quality Control Quality improvement Quality management Quality of service Strategic planning Total quality Total quality management Total Quality Management - methods Total Quality Management - trends TQM Training United States USA
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Beschreibung
Zusammenfassung:	Explores the evolution of the quality issue within the health care industry and also the significance of quality in the health industry along with the historical origins of quality management. Reviews applications of total quality management in the health care industry along with implementation issues. Concludes that a fundamental understanding of the process of total quality management is an absolute requirement.
ISSN:	0952-6862 1758-6542
DOI:	10.1108/09526869610117739