Social Auditing: An Experimental Approach

AN EXPERIMENTAL ATTEMPT WAS MADE TO MEASURE HOW WELL ONE PART OF THE CITY GOVERNMENT OF FAYETTEVILLE, ARKANSAS - THE SANITATION DEPARTMENT - WAS DISCHARGING ITS SOCIAL-RESPONSIBILITIES TO EACH OF ITS INTEREST GROUPS. THE INTEREST GROUPS INVOLVED WERE CREDITORS, MANAGEMENT, GOVERNMENT, CUSTOMERS, SUPPLIERS, COMMUNITY, EMPLOYEES, AND SOCIETY. THE RESULTS OF SUCH A SOCIAL AUDIT WERE FELT TO BE USEFUL TO THE MANAGEMENT OF THE CITY AND TO OTHER CITIZENS IN IMPROVING THE QUALITY OF LIFE OF THE PEOPLE OF FAYETTEVILLE. THE TECHNIQUE EMPLOYED ALLOWS COMPARISONS AMONG THE GROUPS AND AMONG OTHER CITY UNITS OR OTHER CITIES, AND CAN BE ADAPTED TO URBAN TRANSIT, POLICE, AND OTHER CITY AGENCIES AT VERY LITTLE COST AS A PART OF A FINANCIAL AUDIT. CHARTS. REFERENCES.