When empathy prevents negative reviewing behavior

•Empathy prevents negative reviewing behavior in peer-to-peer settings.•A sequential mixed-method approach improves the generalizability of the findings.•We expand the social dimension of Construal Level Theory in the accommodation realm.•We offer actionable levers on how to increase the reliability...

Ausführliche Beschreibung

Bibliographische Detailangaben

Veröffentlicht in:	Annals of tourism research 2019-03, Vol.75, p.265-278
Hauptverfasser:	Pera, Rebecca, Viglia, Giampaolo, Grazzini, Laura, Dalli, Daniele
Format:	Artikel
Sprache:	eng
Schlagworte:	Bias Closeness Empathy Internet Online reviews Operators Qualitative research Reliability Reviewing behavior Sharing economy Social distance Social interaction Tourism
Online-Zugang:	Volltext
Tags:	Tag hinzufügen Keine Tags, Fügen Sie den ersten Tag hinzu!