Operations in the Service Industries: Introduction to the Special Issue

Operations in the Service Industries: Introduction to the Special Issue

This special issue of Production and Operations Management offers a sample of ongoing research that focuses currently on the services industries. The articles selected cover a spectrum of application areas as well as methodologies.

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Veröffentlicht in:Production and operations management 2008-05, Vol.17 (3), p.235-237
Hauptverfasser: Apte, Uday, Maglaras, Costis, Pinedo, Michael
Format: Artikel
Sprache:eng
Schlagworte:
Analysis
Call centers
Central banks
Customer services
Financial services
Forecasts and trends
Growth
health care
Health care industry
Internet
Operations management
Patients
Production management
Quality of service
Reserve requirements
Retail banking
Service industries
Services industry
Systems design
Workforce planning
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Beschreibung
Zusammenfassung:This special issue of Production and Operations Management offers a sample of ongoing research that focuses currently on the services industries. The articles selected cover a spectrum of application areas as well as methodologies.
ISSN:1059-1478
1937-5956
DOI:10.3401/poms.1080.0032