A Note on the Growth of Research in Service Operations Management

A Note on the Growth of Research in Service Operations Management

We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17‐year time period to generate a sample of 463 articles related to service operations. T...

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Veröffentlicht in:Production and operations management 2007-11, Vol.16 (6), p.780-790
Hauptverfasser: Smith, Jeffery S., Karwan, Kirk R., Markland, Robert E.
Format: Artikel
Sprache:eng
Schlagworte:
Consulting services
Editorials
Management science
Manufacturing
Operations management
Operations research
Production management
Productivity
research productivity
research review
Scholarly publishing
Service industries
service operations
Studies
Trends
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Beschreibung
Zusammenfassung:We present an empirical assessment of the productivity of individuals and institutions in terms of service operations management (SOM) research. We reviewed five mainstream operations management journals over a 17‐year time period to generate a sample of 463 articles related to service operations. The results indicate that SOM research has been growing and key contributions are being made by an array of researchers and institutions.
ISSN:1059-1478
1937-5956
DOI:10.1111/j.1937-5956.2007.tb00295.x