How Consumer Technology Is Changing the IT Function: A Multi-Case Study of Three Fortune 500 Companies

How Consumer Technology Is Changing the IT Function: A Multi-Case Study of Three Fortune 500 Companies

This study investigates how three different IT departments responded to IT consumerization. Using dynamic capabilities theory, we classified IT departments' responses as sensing, seizing or transforming. This research shows how IT consumerization impacts each IT department's deep structure...

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Veröffentlicht in:Information systems management 2019-10, Vol.36 (4), p.336-349
Hauptverfasser: Koch, Hope, Yan, Jie (Kevin), Zhang, Sixuan, Milic, Nash, Curry, Pat
Format: Artikel
Sprache:eng
Schlagworte:
Case studies
case study
Consumers
deep structure
digital workplace
dynamic capabilities
Information technology
IT consumerization
IT function
Power consumption
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Zusammenfassung:This study investigates how three different IT departments responded to IT consumerization. Using dynamic capabilities theory, we classified IT departments' responses as sensing, seizing or transforming. This research shows how IT consumerization impacts each IT department's deep structure and how the resulting changes can move beyond the scope of consumer tools and impact IT department operations. We demonstrate how consumerization, while creating struggles, creates shared governance, power redistribution and innovation for the IT workforce.
ISSN:1058-0530
1934-8703
DOI:10.1080/10580530.2019.1652443