Total Quality and the Human Resource Professional

Interest in the total quality (TQ) concept has been gaining considerable momentum within North America. Total quality, which is founded on the belief that organizations can succeed by meeting the needs of their customers, traditionally has been a concern of line management. However, specialists in t...

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Bibliographische Detailangaben
Veröffentlicht in:	TQM magazine 1994-04, Vol.6 (2), p.33-36
Hauptverfasser:	Herbig, Paul, Palumbo, Fred, O'Hara, Bradley S
Format:	Artikel
Sprache:	eng
Schlagworte:	Awards & honors Comparative analysis Corporate culture Customer service Customer services Customers Design Employees Human Human relations Human resource management Human resources Industrial democracy Industrial relations Management Meetings Organizations Problem solving Professionals Success Total quality Total quality management TQM Training
Online-Zugang:	Volltext
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