Total Quality and the Human Resource Professional

Total Quality and the Human Resource Professional

Interest in the total quality (TQ) concept has been gaining considerable momentum within North America. Total quality, which is founded on the belief that organizations can succeed by meeting the needs of their customers, traditionally has been a concern of line management. However, specialists in t...

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Veröffentlicht in:TQM magazine 1994-04, Vol.6 (2), p.33-36
Hauptverfasser: Herbig, Paul, Palumbo, Fred, O'Hara, Bradley S
Format: Artikel
Sprache:eng
Schlagworte:
Awards & honors
Comparative analysis
Corporate culture
Customer service
Customer services
Customers
Design
Employees
Human
Human relations
Human resource management
Human resources
Industrial democracy
Industrial relations
Management
Meetings
Organizations
Problem solving
Professionals
Success
Total quality
Total quality management
TQM
Training
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Beschreibung
Zusammenfassung:Interest in the total quality (TQ) concept has been gaining considerable momentum within North America. Total quality, which is founded on the belief that organizations can succeed by meeting the needs of their customers, traditionally has been a concern of line management. However, specialists in the area of human and industrial relations have been espousing some of the concepts touted by total quality converts for many years. Participation by these individuals in the implementation of a total quality approach can only help in this regard.
ISSN:0954-478X
1754-2731
1758-6887
1754-274X
DOI:10.1108/09544789410054000