A Framework for Market-Based Organizational Learning: Linking Values, Knowledge, and Behavior

The concept of organizational learning is reviewed, and a broad conceptual framework for its modeling is presented. Within this framework, one specific process for market-based organizational learning is postulated. An empirical test of this model makes the conclusion that a more positive learning orientation (a value-based construct) will directly result in increased market information generation and dissemination (knowledge-based constructs), which, in turn, directly affects the degree to which an organization makes changes in its marketing strategies (a behavioral construct). Managerial implications are discussed.