Six Sigma in the Financial Services Industry

Six Sigma in the Financial Services Industry

Six Sigma was developed by Motorola in the 1980s. While originally developed to improve manufacturing processes it has since been used by many organizations to improve all areas of business. Financial companies are starting to use Six Sigma in their businesses because they have found it to be profit...

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Veröffentlicht in:Journal of global business issues 2009-04, Vol.3 (1), p.111
Hauptverfasser: Lin, Jason J, Sung, Jane C, Lin, Kirk Y
Format: Artikel
Sprache:eng
Schlagworte:
Competitive advantage
Cost control
Customer satisfaction
Executives
Financial services
Performance management
Profitability
Regression analysis
Retail banking
Six Sigma
Studies
Success
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Zusammenfassung:Six Sigma was developed by Motorola in the 1980s. While originally developed to improve manufacturing processes it has since been used by many organizations to improve all areas of business. Financial companies are starting to use Six Sigma in their businesses because they have found it to be profitable for them, but are these results industry wide? Are the companies currently using Six Sigma faring better than companies that do not? This paper intends to investigate the application of Six Sigma in financial services industry. [PUBLICATION ABSTRACT]
ISSN:1931-311X