The Nexus of Information Acquisition, ICT Use and Employee Satisfaction in Microfinance Banks in South-West, Nigeria

Employee satisfaction is a measure of how happy employees are with their job and working environment. A satisfied employee is a happy employee who is always willing to contribute his or her quota to the overall goals of the organization. However, studies have reported that microfinance banks in Nigeria are experiencing low staff motivation which may lead to low employee satisfaction or outright dissatisfaction with the work environment, the level of encouragement by superior officers, promotional policies, salary structure, authority and freedom, inadequate training and long work hours.