Use error analysis using predictive use error analysis (PUEA) on operation process of batik solo trans

Among the various accidents, there was a bus accident with an increase in the number of accidents per year. The main cause of the accident is a mistake made by the driver, so it takes an error analysis of the bus driver. This research identifies the potential for the occurrence of user error and performs the risk analysis of user error on the operation process of Batik Solo Trans. In this research, Predictive Use Error Analysis (PUEA) method is used to detect and investigate the use error that happened and potentially happened. From the result of research, there are 25 potential use error consists of 1 use error type plan, 15 use error action type, 7 use error checking type, 2 use error communication type, while retrieval and selection type is not found. Of the 25 use errors, 1 due to lapse (4%), 9 due to slipping (36%), and 15 for violation (60%), while for error cause knowledge-based mistake category and a rule-based mistake is not found. The results of this research can be used as input material to perform actions such as improvements to Standard Operating Procedure (SOP), provide training to improve skills and provide briefing activities to reduce the user error.