BUSINESS PROCESS CHANGE USING ARIS: THE CASE STUDY OF A CROATIAN INSURANCE COMPANY

BUSINESS PROCESS CHANGE USING ARIS: THE CASE STUDY OF A CROATIAN INSURANCE COMPANY

Growth in Business Process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, pla...

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Veröffentlicht in:Management (Split, Croatia) Croatia), 2005-06, Vol.10 (1), p.77
Hauptverfasser: Bosilj-Vuksic, Vesna, Ivandic-Vidovic, Darija
Format: Artikel
Sprache:eng
Schlagworte:
Automation
Business models
Business process reengineering
Case studies
Corporate culture
Information systems
Information technology
Insurance companies
Insurance industry
Integrated approach
Software
Studies
Systems development
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Zusammenfassung:Growth in Business Process Change (BPC) consulting services has led to a proliferation of business process modelling tools for conducting BPC projects. This paper explores the relationship between information technology and BPC and provides a summary of business process modelling tools features, placing them within an empirically derived framework. Furthermore, it examines the case study of a Croatian insurance company, analysing and discussing its practical experience in using the ARIS business process modelling tool. [PUBLICATION ABSTRACT]
ISSN:1331-0194
1846-3363