Continuous quality improvement in contract research organizations--managing improvement processes

Continuous quality improvement in contract research organizations--managing improvement processes

The challenge of quality improvement extends beyond traditional service delivery organizations. This article, the second in a two-part series (see QMHC 7:3, Spring 1999, 7-21 for the first part) focuses on training and empowerment, leadership and statistical process control, and the contribution of...

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Veröffentlicht in:Quality management in health care 2000, Vol.8 (3), p.32-41
Hauptverfasser: Sollecito, W A, Kaluzny, A D
Format: Artikel
Sprache:eng
Schlagworte:
Automatic Data Processing
Biotechnology industry
Contract Services - organization & administration
Corporate sponsorship
Employees
Empowerment
Humans
Inservice Training - organization & administration
Leadership
Managers
Pharmaceutical industry
Power (Psychology)
Process controls
Project management
Quality improvement
Research - standards
Research centers
Skills
Statistical process control
Success
Teams
Total Quality Management
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Beschreibung
Zusammenfassung:The challenge of quality improvement extends beyond traditional service delivery organizations. This article, the second in a two-part series (see QMHC 7:3, Spring 1999, 7-21 for the first part) focuses on training and empowerment, leadership and statistical process control, and the contribution of these factors to the success of CROs in the pharmaceutical and biotechnology industry. The importance of each is presented along with specific illustrations from operating CROs.
ISSN:1063-8628
1550-5154
DOI:10.1097/00019514-200008030-00007