Total quality management and higher education in Malaysia
A survey of Malaysian, American and European higher education institutions (HEI) has been conducted to find out essential information about their use of TQM in terms of: the extent of TQM implementation, the driving factors for adopting TQM, the barriers to implementation, how the TQM process is eva...
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| Veröffentlicht in: | Total quality management & business excellence 1998-07, Vol.9 (4/5), p.S130 |
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| container_title | Total quality management & business excellence |
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| creator | Kanji, Gopal K Abdul Malek A Tambi |
| description | A survey of Malaysian, American and European higher education institutions (HEI) has been conducted to find out essential information about their use of TQM in terms of: the extent of TQM implementation, the driving factors for adopting TQM, the barriers to implementation, how the TQM process is evaluated, what critical success factors influence TQM results. Not all HEIs in Malaysia practice TQM. Their definitions of quality vary. Several HEIs do not intend to implement TQM in future. |
| format | Article |
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| fulltext | fulltext |
| identifier | ISSN: 1478-3363 |
| ispartof | Total quality management & business excellence, 1998-07, Vol.9 (4/5), p.S130 |
| issn | 1478-3363 1478-3371 |
| language | eng |
| recordid | cdi_proquest_journals_219797857 |
| source | Taylor & Francis:Master (3349 titles) |
| subjects | Certification Colleges & universities Customer satisfaction Economic conditions Education policy Government spending Higher education Internal customers Polls & surveys Private schools Public services Quality management Questionnaires Students Studies Study abroad Success factors Total quality |
| title | Total quality management and higher education in Malaysia |
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