Total quality management and higher education in Malaysia

Total quality management and higher education in Malaysia

A survey of Malaysian, American and European higher education institutions (HEI) has been conducted to find out essential information about their use of TQM in terms of: the extent of TQM implementation, the driving factors for adopting TQM, the barriers to implementation, how the TQM process is eva...

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Veröffentlicht in:Total quality management & business excellence 1998-07, Vol.9 (4/5), p.S130
Hauptverfasser: Kanji, Gopal K, Abdul Malek A Tambi
Format: Artikel
Sprache:eng
Schlagworte:
Certification
Colleges & universities
Customer satisfaction
Economic conditions
Education policy
Government spending
Higher education
Internal customers
Polls & surveys
Private schools
Public services
Quality management
Questionnaires
Students
Studies
Study abroad
Success factors
Total quality
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Beschreibung
Zusammenfassung:A survey of Malaysian, American and European higher education institutions (HEI) has been conducted to find out essential information about their use of TQM in terms of: the extent of TQM implementation, the driving factors for adopting TQM, the barriers to implementation, how the TQM process is evaluated, what critical success factors influence TQM results. Not all HEIs in Malaysia practice TQM. Their definitions of quality vary. Several HEIs do not intend to implement TQM in future.
ISSN:1478-3363
1478-3371