Evaluation of Patients' Satisfaction Levels From Nursing Care: A University Hospital Example

Objective: The research was carried out as descriptive cross sectional in order to determine the nursing care satisfaction level of the patients having an inpatient treatment at Eskisehir Osmangazi University, Medical Faculty and Education Research Hospital. Materials and Method: The research was conducted at ESOGU Medical Faculty Education Research Hospital between September-December 2016. The universe of the research was established by patients having an inpatient treatment at the hospital between the above stated dates. 656 inpatient were included in the sample. The data were collected using the Individual Characteristics form and the Newcastle Nursing Care Satisfaction Scale (NNCSS). Results: 291 (45.0%) of the patients were female and 355 (55.0%) were male, mean age was 46.53 ± 17.59 years. The scores that the research group got from Newcastle Satisfaction Scale ranged from 21 to 95, with an average of 62.87 ± 15.54 points. Conclusion: According to our research's findings, the nursing care satisfaction level of the patients was determined above the medium-level.