20/30 Hindsight: Managers Must Commit to TQM

20/30 Hindsight: Managers Must Commit to TQM

The key TQM implementation lesson is that TQM is only a philosophy and approach. It is not a replacement for effective management. If managers are short-sighted, closed to environmental changes, and closed to new ideas, nothing, including TQM, will solve their business problem (Fuchsberg [Fuchsberg,...

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Veröffentlicht in:Interfaces (Providence) 1995-05, Vol.25 (3), p.104-112
Hauptverfasser: Cordeiro, William P, Turner, Robert H
Format: Artikel
Sprache:eng
Schlagworte:
Business failures
Business management
Business structures
Case studies
Computer service industry
finance: management
Foreign owned US companies
Japanese culture
Management
Management consulting
Management philosophies
Managerial skills
Marketing
Marketing strategies
Music practice
organizational studies: leadership
Total quality
Total quality management
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Zusammenfassung:The key TQM implementation lesson is that TQM is only a philosophy and approach. It is not a replacement for effective management. If managers are short-sighted, closed to environmental changes, and closed to new ideas, nothing, including TQM, will solve their business problem (Fuchsberg [Fuchsberg, Gilbert. 1992. Total quality is termed only partial success. Wall Street Journal (October 1) Sec. B, 1.]).
ISSN:0092-2102
2644-0865
1526-551X
2644-0873
DOI:10.1287/inte.25.3.104