The Fuzzy Early Stages

The early stages of systems analysis often bog down in a lack of communication between client and analyst. To overcome the awkwardness of initial interviews, anthropological techniques can be studied, adapted, and employed. Participant observation, which enables the analyst to identify with the individual system, can lead to loss of perspective as an observer. A more effective technique is the use of the metaquestion, a question that results in further questions. Once initial information is ascertained, the systems analyst must acknowledge any fears of losing control of the interview and overcome the need to be in control. To promote better communications, the analyst should avoid asking long, complex questions, or leading or loaded questions that alienate the client. Interviews are more successful and less awkward when the systems analyst relaxes and takes in as much information as possible.