Beyond relationship marketing: technologicalship marketing

Argues that relationship marketing is not a complete paradigm shift. Without effective use of technology, relationship marketing is not an effective strategy. Hence, relationship marketing, based on technological advances, can be considered as a new paradigm. It is demonstrated that everything compa...

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Veröffentlicht in:Marketing intelligence & planning 2000-02, Vol.18 (1), p.9-23
1. Verfasser: Zineldin, Mosad
Format: Artikel
Sprache:eng
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Zusammenfassung:Argues that relationship marketing is not a complete paradigm shift. Without effective use of technology, relationship marketing is not an effective strategy. Hence, relationship marketing, based on technological advances, can be considered as a new paradigm. It is demonstrated that everything companies do to build consumer loyalty is affected by technology. It is shown that traditional, relationship, and technologicalship marketing are fundamentally different. The technologicalship marketing allows for different types of synergy effects, solutions, different customers, and different types of interactions and relationships.
ISSN:0263-4503
1758-8049
DOI:10.1108/02634500010308549