How to Manage an International Admissions Office

[...]the importance of a highly efficient, student-focused, and outcome-oriented international admissions office has never been greater than it is today. Inconsistencies in the evaluation of foreign credentials and mishandling of student records are not only embarrassing, but can also be detrimental to an institution's reputation, and enrollment outcomes may suffer. [...]it is imperative that staff make concerted efforts to review, revise, and record internal business practices. Data At the foundation of a highly effective international admissions office rests empirical data. [...]recently, international admissions offices have struggled to present empirical and outcome-based data. Critical Questions for IEM Goal Setting: * Why are international students important to your institution? * What is the institution's international enrollment goal? * What, if any, enrollment targets are there for individual countries, markets, or academic quality? * To achieve desired results, what types of performance benchmarks must be accomplished at pivotal junctions of the enrollment funnel? * Have strategies to achieve the desired goals been clearly outlined? * What financial aid program(s) exist to support new internationals students? FOR MORE INFORMATION: "Managing Strategic Risk in International Enrollment Managementby Karen Doss Bowman International Educator https://tinyurl.com/y9uxm5dx "How IT Can Support Student Recruitment (and Why It Should)," by Wayne John Brown EDUCAUSE review https://tinyurl.com/ya3wzg3t "Measuring Results," by Cheryl Darrup Boychuck NAFSA's Guide to International Student Recruitment, 2nd Edition A Force for Change: How Leadership Differs from Management. by John Kotter Managing for Outcomes: Shifting from Process-Centric to Results-Oriented Operations, by Wayne Sigler International Enrollment Management: Framing the Conversation. by Julie Sinclair "Technology in International Admissions," by Elizabeth White The AACRAO International Guide: A Resource for International Education Professionals