A conversation with Chris Argyris: The father of organizational learning

Chris Argyris was the first to use the term "organizational learning." Twenty years ago, he was looking at human behavior patterns that blocked learning in organizations, was studying why diverse groups were prone to these patterns, and was offering advice to companies about how they could improve the ability of their managers and employees to learn. In an interview, Agyris reflects on how much of his work during his career has been prompted by the need to find answers to the question "What the heck is going on here?" and, ultimately, producing answers management and practitioners can use - Agyris uses the term "actionable."