43 Time delay to contact the medical dispatch – eurocall study in romania

AimTo assess the time to connect the telephone call to emergency medical dispatch.MethodsRegional randomised study as a part of a prospective, multicenter study was conducted in April 2013 within the Medical Dispatch, Iasi, Romania. The distribution of the 112 calls followed a diurnal distribution using a computer generated sets of random numbers. We analysed the time to contact medical dispatch and its components (Time to first beep, First beep to 112 operator answer,First beep to medical dispatch answer).ResultsThere were planned to do 180 calls (6 calls/24 hour) and we performed only 129 calls (71,66%). The average “Time to first beep” was 3.515±3.447 s, “First beep to 112 operator answer” was 6.823±5.559 s and “First beep to medical dispatch answer” was 24.259±19.584 s. No statistically significant difference in terms of response time when using mobile or landline phone. We found an negative correlation between ”First beep to medical dispatch answer” and the hour of calls (p