How Ritz-Carlton applies “TQM”

The Ritz-Carlton Company is the first hotel group to win the Malcolm Baldrige National Quality Award. While winning the award is nice, to paraphrase Shakespeare, the process is the thing

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Bibliographische Detailangaben
Veröffentlicht in:	The Cornell hotel and restaurant administration quarterly 1993-08, Vol.34 (4), p.16-24
1. Verfasser:	Partlow, Charles G.
Format:	Artikel
Sprache:	eng
Schlagworte:	Achievements and awards Awards Awards & honors Case studies Certification Chief operating officers Economic indicators Executives Hospitality industry Hotel chains Hotel management companies Hotels & motels Implementations Implications Leadership Management by objectives Manufacturing New employees Quality circles Quality management Quality of service Small business Strategic planning Teams Total quality Total quality management Workers
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Beschreibung
Zusammenfassung:	The Ritz-Carlton Company is the first hotel group to win the Malcolm Baldrige National Quality Award. While winning the award is nice, to paraphrase Shakespeare, the process is the thing
ISSN:	0010-8804 1938-9655 1552-3853 1938-9663
DOI:	10.1016/0010-8804(93)90007-6