Information Technology Revisited: International Lodging-Industry Technology Needs and Perceptions: A Comparative Study
A comparative study of technology perceptions among lodging manag-ers from the United Kingdom, the United States, and Canada foundgeneral agreement. Automation was least common in the United King-dom (where managers expressed the highest need for more technologyuse). Managers in all three countries...
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Veröffentlicht in: | The Cornell hotel and restaurant administration quarterly 1996-12, Vol.37 (6), p.86-91 |
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Format: | Artikel |
Sprache: | eng |
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Zusammenfassung: | A comparative study of technology perceptions among lodging manag-ers from the United Kingdom, the United States, and Canada foundgeneral agreement. Automation was least common in the United King-dom (where managers expressed the highest need for more technologyuse). Managers in all three countries were happy with technology as atool to increase operational effectiveness and to improve guest satisfac-tion, although guest-operated devices received mixed reviews. Per-ceived technology needs of small properties were significantly lowerthan those of large properties and managers of small properties ratedguest-operated devices significantly lower in usefulness than did man-agers of large properties. |
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ISSN: | 0010-8804 1938-9655 1552-3853 1938-9663 |
DOI: | 10.1177/001088049603700613 |