THE IMPORTANCE OF THE EVALUATION OF COMPETENCES OF A COOK OF A FOOD AND NUTRITION UNIT OF A CANCER HOSPITAL

Background and objectives: The hospital is an organization specialized in prevention, recovery and maintenance of the health of the community. Understanding hospital activity as a business and balancing with its mission requires business management. The food service indirectly constructs and maintains the positive or negative image of the hospital, becoming the indicator of the service provided. Given this, food workers are required not only to prepare quality meals, but to develop their cognitive potential and the fundamental role of communication, participation and leadership in order to achieve the proposed objectives, increase productivity, minimize Efforts and costs. It is fundamental that the cook for the exercise of his activities present competences according to the requirements of the position. To evaluate the competences of the cook within a Food and Nutrition Unit of a cancer hospital. Methods: This is a cross-sectional observational descriptive study with primary data collection. It was performed in March 2017 in a hospital UAN, administered by self-management located in the eastern region of the city of Sao Paulo. The study was carried out with a collaborator, the cook, who was responsible for the meals of the patients, and the data collection took place during three days from the observation of the daily routine by means of a check list elaborated on the basis of the literature and the internal rules of the hospital Containing 26 competencies required for that position. An unstructured interview was conducted in order to contribute to the data collection. Results: The cook presented a 70% adequacy, being a responsible and attentive professional with the team and the patients, but was verified 30% of inadequacy, mainly in relation to the leadership, demonstrating difficulty in conducting the team in an efficient and satisfactory way. Conclusions: The employee does not present all the competencies required for the position, mainly in relation to the leadership in relation to the team, being necessary to implement training program in order to promote the development and potentialization of its leadership spirit, contributing to personal and professional growth And therefore improvement in interpersonal relationships, with positive results for the UAN hospital and for the patients attended.