Why Expertise Matters: A Response to the Challenges

Five different scientific communities are challenging the abilities of experts and even the very concept of expertise: the decision research community, the sociology community, the heuristics and biases community, the evidence-based practices community, and the computer science community (including...

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Veröffentlicht in:	IEEE intelligent systems 2017-11, Vol.32 (6), p.67-73
Hauptverfasser:	Klein, Gary, Shneiderman, Ben, Hoffman, Robert R., Ford, Kenneth M.
Format:	Artikel
Sprache:	eng
Schlagworte:	Artificial intelligence automation Big Data Biological system modeling Communities Data management Decision making Evidence-based medicine evidence-based practices expertise Experts Heuristic Heuristic algorithms heuristics and biases human-machine interdependence intelligent systems Knowledge management linear models Man-machine systems Predictive models Science - general Social factors Sociology sociology of scientific knowledge Task analysis
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Beschreibung
Zusammenfassung:	Five different scientific communities are challenging the abilities of experts and even the very concept of expertise: the decision research community, the sociology community, the heuristics and biases community, the evidence-based practices community, and the computer science community (including the fields of artificial intelligence, automation, and big data). Although each of these communities has made important contributions, the challenges they pose are misguided. This essay describes the problems with each challenge and encourages researchers in the five communities to explore ways of moving forward to improve the capabilities of experts.
ISSN:	1541-1672 1941-1294
DOI:	10.1109/MIS.2017.4531230