The relation between BPR and ERP systems: a failed project

The relation between BPR and ERP systems: a failed project

This case discusses Vicro Communication's (a pseudonym) efforts to reengineer its basic business processes with the aid of data-centric enterprise software; specifically, examining Vicro management team's mistake of relying completely on the software to improve the performance of its busin...

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Veröffentlicht in:Journal of cases on information technology 2003-01, Vol.5, p.45
Hauptverfasser: Paper, David, Tingey, Kenneth B, Mok, Wai
Format: Artikel
Sprache:eng
Schlagworte:
Analysis
Business process reengineering
Business services
Case studies
Communication
Comparative analysis
Data mining
Digital technology
Employees
Enterprise resource planning
Information sharing
Legacy systems
Market shares
Marketing
Reengineering (Management)
Software
Software packages
Studies
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Zusammenfassung:This case discusses Vicro Communication's (a pseudonym) efforts to reengineer its basic business processes with the aid of data-centric enterprise software; specifically, examining Vicro management team's mistake of relying completely on the software to improve the performance of its business processes. This case describes how the reengineering effort failed miserably, even after investing hundreds of millions of dollars in software implementations. [PUBLICATION ABSTRACT]
ISSN:1548-7717
1548-7725