Warten auf Amtsfluren

This article analyzes waiting and the situation of waiting in bureaucratic organizations. First, five central features of waiting are characterized: centrality of time, goal orientation, enforced passivity, serial isolation and event contingency. The different modalities of waiting resulting from social figurations and cultural and societal contexts are distinguished. In a second step hallways and waiting rooms in government offices are investigated in terms of the territorial allotments and demarcations imposed by bureaucratic power. These rooms and public spaces are considered as both sources of and repositories for the waiting clients' emotional responses. This then leads to a phenomenological analysis of empirical situations of waiting as investigated through participatory observation in various administrative government offices in Berlin. Here interest centers on the situational negotiations and impression management of the actors as well as on the emotional coloring of waiting by the uncertain nature of its outcome.[PUBLICATION ABSTRACT]