The impact of information technologies on communication satisfaction and organizational learning in companies in Serbia

This paper presents the results of research into the impact of information technologies on communication satisfaction and organizational learning in companies in Serbia. The data were obtained by means of a questionnaire completed by 380 middle managers from 102 companies in Serbia. The main conclusions of the study are: 1. The average scores for the information technologies items are slightly above average. 2. All the correlations between the information technologies dimension and information technologies items and the dimensions of communication satisfaction as well as those between the information technologies dimension and information technologies items and the dimensions of organizational learning are statistically significant, strong and positive. Information technologies have a stronger connection with the performance at organizational level and a weaker connection with performance at individual levels 3. The moderators of professional respect for the leader and confidence in the actions of management have a weak moderating effect on the observed relations. The effects of these moderators indicate that good professional aspects of leaders lead to a greater influence of information technologies on performance at individual levels and that good strategic aspects of leaders' work lead to a bigger influence of information technologies on performance at organizational levels. •This paper presents the results of research into the impact of information technologies.•The questionnaires were completed by N = 380 middle managers.•Information technology items in companies in Serbia have slightly above average values.•Information technologies have a stronger connection with the performance at organizational level.•Good strategic aspects of leaders' work lead to a bigger influence of information technologies.