Use of multi-attribute decision analysis for designing operations system framework in telecommunications management network

This paper is concerned with the design of an Operations System (OS) framework for implementing a proper telecommunications network in Korea Telecom. Since several types of OS frameworks are under consideration, the telecommunication network manager should now choose the best alternative for use later in establishing the infrastructure of operations systems. The decision making is done in this paper by means of a Multi-Attribute Decision-Making (MADM) analysis. A point to be noted in the present case is that the decision relevant information such as attribute weights and values of alternatives are not known exactly. Rather, these are to be taken in the form of rankings and/or bounds. To deal with such incomplete information, we employ a mathematical programming model-based MADM approach to the choice of an optimal OS framework design. This approach enables us to check dominance of alternatives and to obtain a set of non-dominated alternatives from evaluating five alternatives in reference to Telecommunications Management Network (TMN) standards. Telecommunications Management Network (TMN) can be stated as a globalized and unified skeleton to meet the advanced operational environments of telecommunications networks and to handle heterogeneous and complex network elements. Although there are various subjects that should be addressed to accomplish TMN, we confine our attention to dealing with one important subject, design of an Operations System (OS) framework. This is necessary to manage telecommunications resources including networks in effective manner and for use as guidance in developing individual operations systems and in constructing a network management center. Several types of OS frameworks have been suggested by TMN standards. It is hence needed to evaluate each of these OS frameworks and then to choose an appropriate one in Korean TMN situation. Since this evaluation involves multiple criteria (or attributes), it is realized in this paper by a Multi-Attribute Decision-Making (MADM) analysis approach. The decision relevant information such as trade-off weights and individual criterion values are elicited from expert opinions which, however, is rather incomplete than exact numerical values. The decision making process with the incompletely identified information is presented in this paper.