Employee Perceptions of the Relationship Between Communication and Productivity: A Field Study

The purpose of this study was to explore the relationship between communication and productivity. Specifically, we had two aims: (a) to determine employee perceptions of the impact of eight dimensions of communication satisfaction on productivity, and (b) to understand how the type of organization may moderate the link between communica tion and productivity. Two businesses, representative of service and manufacturing or ganizations, were investigated by administering the Communication Satisfaction Questionnaire and interviewing all employees. The results showed that communica tion was perceived to have an impact on productivity that varied in both kind and magnitude. Moreover, a number of intriguing differences emerged between these two companies. The findings suggest that the link between communication and produc tivity is more complex than previously assumed.