Continuous improvement strategies for service organizations

Continuous improvement strategies for service organizations

Service organizations can improve both productivity and quality by using continuous improvement systems. The elements of continuous improvement systems include a customer orientation, employee involvement and the commitment of top management.

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Bibliographische Detailangaben
Veröffentlicht in:Business horizons 1992-07, Vol.35 (4), p.82-87
Hauptverfasser: Showalter, Michael J., Mulholland, Judith A.
Format: Artikel
Sprache:eng
Schlagworte:
Airlines
Employees
Implementations
Improvements
Management
Manufacturing
Methods
Productivity
Quality of service
Service industries
Services industry
Strategic planning
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Beschreibung
Zusammenfassung:Service organizations can improve both productivity and quality by using continuous improvement systems. The elements of continuous improvement systems include a customer orientation, employee involvement and the commitment of top management.
ISSN:0007-6813
1873-6068
DOI:10.1016/S0007-6813(05)80166-1