Reflections: our Journey in Organizational Change Research and Practice

This commentary summarizes our research and practice on the topic of organizational change over the past 30 years. Our purpose in preparing this commentary is to explain how our efforts accumulated over this period to produce the questions we addressed, the answers our findings revealed, and the direction of our future efforts. We summarize our journey thus far relative to six signposts, namely: (a) the identification of five key beliefs underlying change recipient motivations to change; (b) an emphasis on change recipient active participation in the change effort; (c) the importance of diagnosis; (d) the importance of creating readiness for change; (e) the identification of strategies for influencing the five beliefs throughout the change process; and, (f) the assessment of reactions to organizational change. To give an idea of where our journeys will take us in the future, we identify five trips we plan to make: (a) examine the relative importance of the five key beliefs for influencing change recipient support; (b) expand our cognitive view of change motivation to include emotional reactions to change; (c) investigate the relationship between change recipient characteristics (such as regulatory focus) and reactions to organizational transformation; (d) explore the relationship between internal contextual variables (relations with local change agents and co-workers) during organizational change; and (e) focus on ethics in organizational change.