Voice-Over-Internet Protocol (VOIP) Cost Efficiencies And The Decision To Implement

Voice-Over-Internet Protocol (VOIP) Cost Efficiencies And The Decision To Implement

The following study will discuss the quantitative and non-quantitative methodologies applicable to the cost and profitability of VoIP in the business environment.  Furthermore, the study will examine recent regulation topics surrounding VoIP technology and provide examples of current applications.

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Bibliographische Detailangaben
Veröffentlicht in:The review of business information systems 2010-01, Vol.14 (1), p.1
Hauptverfasser: Nunn, Les, McGuire, Brian, Crowe, Brian
Format: Artikel
Sprache:eng
Schlagworte:
Activity based costing
Administrative expenses
Balanced Scorecard
Business metrics
Capital expenditures
Cost control
Cost reduction
Customer services
Economic value added
Internet access
Internet Protocol
Internet telephony
PBX
Profitability
Regulation
Studies
Unified messaging
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Zusammenfassung:The following study will discuss the quantitative and non-quantitative methodologies applicable to the cost and profitability of VoIP in the business environment.  Furthermore, the study will examine recent regulation topics surrounding VoIP technology and provide examples of current applications.
ISSN:1534-665X
2157-9547
DOI:10.19030/rbis.v14i1.498