Do Family Comments Received on Quality of Care Surveys Help to Systematically Understand Performance? Evaluating Family Comments on the Bereaved Family Survey (BFS) (S775)

An abstract of the study by Manfredi et al evaluating family comments on the Bereaved Family Survey (BFS), is presented. Understanding how qualitative comments of family members' perceptions of care can be analyzed and describing the nature of open-ended comments received in response to VA's Bereaved Family Survey (BFS) are mentioned. Also noted the research background, research objectives and methods through analyzing a random of written responses to the question about the Veteran's care during the last month of life.