Current Practice of Design and Delivery of Online Training for Transportation Professionals at Public Agencies

To improve the effectiveness of transportation professionals in their respective jobs and successfully meet changing capability requirements, public agencies often offer online training. This article presents the current practices of design criteria and delivery method of such training through a three-faceted approach: the review of published materials, an online survey of transportation agency professionals, and follow-up telephone interviews. This study revealed that some of the most important considerations of successful online training programs are (a) the inclusion of interactive components within the training modules to keep participants engaged, (b) a short duration for each of the training modules to retain participants’ attentiveness, and (c) the provision of quizzes to assess participants’ understanding of the material.