“InTouch” with seniors: Exploring adoption of a simplified interface for social communication and related socioemotional outcomes

Communication technologies have the potential to increase older adults’ self-efficacy and their social contact with friends and family. In this study, ten older adult participants were matched with a support volunteer in an attempt to use a digital communication tool called InTouch. Three interviews were conducted over the course of 3 months. The study examined patterns of use, relationships between participant profiles and their adoption of the tool, and the effect InTouch might have on their socioemotional well-being. The results showed that audio messages were the most popular, while pre-set text messages were the least popular. At study completion, four of the ten participants successfully adopted the tool. Internal motivation was a key factor for those who were able to adopt InTouch, while existing social difficulties, diverse health experiences, and lack of volunteer support created barriers. Positive communication changes were reported by six participants and positive relationship changes were reported by three participants. Overall, participants conveyed mixed feelings while using InTouch. Those who successfully adopted the tool reported more positive feelings than those who did not adopt it. The results are discussed with considerations for technology acceptance and the benefits that successful adoption can bring to older adults. •Audio messages were preferred compared to pre-set text, videos, and photos.•Weak motivation, poor social ties, and poor health were barriers to adoption.•Improved communication and relationships were reported after using InTouch.•Emotions related to InTouch use were both positive and negative.