Design for Service: The Advanced Services Transformation Roadmap at Rolls-Royce

Design for Service: The Advanced Services Transformation Roadmap at Rolls-Royce

Design for service is critical to making the focus on service work at Rolls-Royce. This article describes the company’s Advanced Services Transformation Roadmap, which ensures that services are considered at every step of the engine design process. As a result, Rolls-Royce has seen unanticipated dis...

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Veröffentlicht in:Research technology management 2017-07, Vol.60 (4), p.19-25
1. Verfasser: Harrison, Andrew
Format: Artikel
Sprache:eng
Schlagworte:
Aviation
Business models
Customer satisfaction
Customer services
Design
Designers
Engine design
Engineers
Engines
INVITED ARTICLE
Maintenance costs
Power
Product design
Product development
Product life cycle
Repair & maintenance
Rolls-royce engines
Transformations
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Zusammenfassung:Design for service is critical to making the focus on service work at Rolls-Royce. This article describes the company’s Advanced Services Transformation Roadmap, which ensures that services are considered at every step of the engine design process. As a result, Rolls-Royce has seen unanticipated disruptions in engine availability fall and customer satisfaction rise.
ISSN:0895-6308
1930-0166
DOI:10.1080/08956308.2017.1325685