Useful, Usable, Desirable: Applying User Experience Design to Your Library

There are certainly some sections that include low hanging fruit for straightforward and simple improvements, but I would argue that a huge source of the inspiration and innovation is going to come through the various assessment and user research activities suggested in each checkpoint. The user research methods employed in this book go way beyond the satisfaction surveys that are ubiquitous in libraries and bring us into contextual inquiry methods such as usability studies and...