Expecting the Unexpected: Using Team Charters to Handle Disruptions and Facilitate Team Performance

Teams are increasingly relied on to manage and adapt to a changing world. Previous studies have found adaptive teams to be less susceptible to disruptive events. In this study, we test whether or not the development of a team charter 2 weeks prior to a given task increases a team's ability to adapt to disruptions and overall performance. We find that teams that develop team charters are better able to handle disruptive events, which in turn increases their performance.