The Effect of Compliments on Tipping Behavior in Hairstyling Salons1

The Effect of Compliments on Tipping Behavior in Hairstyling Salons1

This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher ti...

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Veröffentlicht in:Journal of applied social psychology 2007-09, Vol.37 (9), p.1999-2007
Hauptverfasser: Seiter, John S., Dutson, Eric
Format: Artikel
Sprache:eng
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Zusammenfassung:This study examined the role of compliments on tipping behavior in hairstyling salons. Two female hair stylists cut and styled 115 customers' hair and either complimented or did not compliment the customers while interacting. Results indicated that hair stylists received significantly higher tips when complimenting their customers than when not complimenting them. These results and their implications are discussed.
ISSN:0021-9029
1559-1816
DOI:10.1111/j.1559-1816.2007.00247.x