La comunicación y reputación en el sector bancario ruso/Reputational communication in the banking: Russian Case

Introduction. The article presents the results of a study about the banker sector and its communication with the society. Objectives. The aim of this project was the analysis of the effect of the communication activity in modern Russian banker on his reputation. Methodology. To obtain empirical data was used method of individual expert survey (involved representatives of the largest Russian business, the federal executive branch and banking elite, large associations, financial analysts and journalists). Results. The study identified the key factors that determine the reputation of a banker: professionalism, personal qualities, performance activities. Discussion and Conclusion. It was found that different target groups, the proportion of different factors varies considerably. High activity of Media contributes to the formation of the popular image of the banker, but harms the reputation in the professional field.