Proposing the Multimotive Information Systems Continuance Model (MISC) to Better Explain End-User System Evaluations and Continuance Intentions

To ensure that users want to continue using a system, information system designers must consider the influence of users' intrinsic motivations in addition to commonly studied extrinsic motivations. In an attempt to address this need, several studies have extended models of extrinsic motivation to include intrinsic variables. However, these studies largely downplay the role of users' intrinsic motivations in predicting system use and how this role differs from that of extrinsic motivation. Even though expectations are a firmly established consequence of motivations and an antecedent of interaction evaluations, this area remains understudied. This paper addresses these gaps by developing and testing a comprehensive model -- the multimotive information systems continuance model -- that explains more accurately and thoroughly the roles of intrinsic and extrinsic motivations, explains how the fulfillment of intrinsic and extrinsic motivations affects systems-use outcome variables differently through met expectations, and accounts for the effects of key design constructs.