Quelle GRH pour des salariés en situation de domination culturelle ? 1

Quelle GRH pour des salariés en situation de domination culturelle ? 1

This article studies HRM proposals to prevent cultural resistances in a tunisian call center working for french multinational companies. Based on an intra-site case study, our results show that specific HRM practices can lead workers to submit themselves to a cultural model which is radically differ...

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Veröffentlicht in:Revue management & avenir 2015-06 (78), p.99
Hauptverfasser: Nyobe, Sara, Plane, Jean-Michel
Format: Artikel
Sprache:fre
Schlagworte:
Assimilation
Call centers
Client relationships
Cultural relations
Culture
Human resource management
Studies
Traditions
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Beschreibung
Zusammenfassung:This article studies HRM proposals to prevent cultural resistances in a tunisian call center working for french multinational companies. Based on an intra-site case study, our results show that specific HRM practices can lead workers to submit themselves to a cultural model which is radically different from their one.
ISSN:1768-5958
1969-6574