The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments

Ubiquitous computing services constitute a new information technology that can be used in thousands of potential applications and environments. Ubiquitous computing is also changing the classic paradigm of information technology as it is forcing social and cultural changes. Determining factors affecting the use of ubiquitous services is essential to correctly define the characteristics of new value added services. However, this study investigates not only these factors, but also the moderating effect of previous experience. Due to the technological nature of ubiquitous services, previous experience alters the way in which potential users face these services. Findings suggest that previous experience changes the way in which antecedent relates to basic TAM constructs. The derived research models and empirical results also provide valuable indicators for future research and managerial guidelines for the successful adoption of ubiquitous computing services. •Analysis of the moderating role of prior experience in user behaviors•Prior experience affects the influence of the determinants of behavioral intention.•Experienced users: strong link between perceived enjoyment and perceived usefulness for users•Inexperienced users: lack of a significant link between perceived EOU and behavioral intention