Cutting Cost in Service Systems: Are You Running with Scissors?

Cutting Cost in Service Systems: Are You Running with Scissors?

A rigorous link between the domains of cost estimation, systems theory, and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of servitization systems.

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Bibliographische Detailangaben
Veröffentlicht in:Strategic change 2014-08, Vol.23 (5-6), p.341-357
Hauptverfasser: Thenent, Nils E., Settanni, Ettore, Parry, Glenn, Goh, Yee Mey, Newnes, Linda B.
Format: Artikel
Sprache:eng
Schlagworte:
Accident investigations
Cost estimates
Cost reduction
Customer services
Epistemology
Studies
System theory
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Beschreibung
Zusammenfassung:A rigorous link between the domains of cost estimation, systems theory, and accident investigation reveals fundamental epistemological limitations of commonly employed cost models when dealing with the characteristics of servitization systems.
ISSN:1086-1718
1099-1697
DOI:10.1002/jsc.1981