The Cobbler's Children: Improving Performance Improvement at Amerigroup

A team of performance consultants at Amerigroup applied their chosen human performance technology (HPT) methodology, Six Boxes® Performance Thinking, to define their own performance, identify improvement opportunities, and build performance infrastructure in the form of clearer expectations and regular feedback, better processes and tools, and more relevant consequences, all while developing their own skills and knowledge and conducting client projects using the methodology. This article summarizes the context, process, and accomplishments to date, along with the lessons learned from this ongoing effort.